Things You'll Want to Know

Yes. When you log in to our Secure Online Support Center, you are initiating a 128-bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one-on-one session that no one else can view or access. This technology ensures your security and privacy. In addition, you are in control during the entire session. Only you can initiate or end a remote support session. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you have the ability to over-ride mouse control by simply moving your mouse.

No. When your session ends, we can no longer see or access your computer. When you log in to PCZing's secure online support center, you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC and we can no longer see or access your computer. Ask our representative about our remote monitoring services.

The average remote support session lasts from 20-60 minutes. However, depending on the type of problems you're experiencing, a session may be shorter or much longer. In some cases where the computer problems are severe, such as multiple spyware installations, we may recommend a follow up remote session.

PCZing costs much less than traditional computer support options! By viewing and interacting with your computer directly via the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in-home visit (costing upwards of $200/hr.) or take your computer to a local repair shop (also very expensive). If you don't use all your minutes, we'll save them in your account for use anytime you need them.

Through our 'hands-free', remote computer support service, we can:

Remove viruses and install anti-virus software . Stop annoying pop-up ads . Remove adware and spyware and install software to prevent future problems. . Install home and small office networks ,including secure wireless networks . Fix email and software problems . Fix printer, scanner, digital camera and other peripheral problems . Help with MP3 players, iPods, PDAs and other mobile devices, . Speed up your computer and increase performance . Perform standard maintenance, Windows updates and patches . Install, configure and train on new software and hardware . Assist in data back-up processes and transferring data from one PC to another . Provide training, or take you shopping online . Fix error messages or frozen screens . And much more!

Traditional computer support often involves costly and inconvenient options such as waiting on hold with a PC or software vendor, taking your computer to a local repair shop and waiting for days for your PC to be repaired ,or waiting for a technician to visit your home. Remote computer support allows us to interact directly with your computer so you don't have to worry about following complicated telephone instructions on how to fix your computer yourself. Using remote technology, technicians can identify and resolve problems faster, which costs you less money. With PCZing, there's no waiting on hold or calling multiple vendors for support. Remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services.

Remote computer support for Apple Macintosh is not available at this time.

Our computer experts are Microsoft Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators and Adobe Software Specialists. Every technician is pre-qualified, has 3+ years experience in a help desk environment and completes an extensive two-week training course on excellent service delivery and the virtual interface.

Yes. Our computer services are guaranteed for five (5) days. If there is a problem with any service we provide, customers must notify us within five days and we will work to remedy any issues quickly and professionally. At PCZing, our customer's satisfaction is very important to us. If a customer is not completely satisfied with the service they receive from PCZing, we will work with them to ensure their complete satisfaction.

We are available 24 hours a day, 7 days a week. Call 1.877.212.TECH to speak to a certified technician at any time.  We will be happy to assist you.